[Resolved]  Samsung India — replacement /refund of refrigerator

Address:

Faridabad, Haryana, 121006

We purchased a samsung refrigerator hsn code 84181090 model no rj34m5438r8 from m/s ashoka sales sector 16 faridabad on 10th june 2018. The said fridge had developed some problem and a complaint was logged with the call center on 7th of oct 2018. The engineer visited on 9th oct and told us that there is some blockage in it which needs to be cleared and fresh gas would then be filled.

A letter from shri shyam refrigeration faridabad has been received yesterday (After a period of 7days from the date of lodging complaint) stating that they are unable to accommodate our request for exchange/refund.

As the fridge has developed a major problem after use of only 3 months, it is not worth to have a repaired one after spending so much of amount. It is worth mentioning here that gas filled subsequently is often leaked after some time.

It is, therefore, requested that the fridge may please be replaced with a fresh piece or the money may be refunded.