[Resolved] Samsung India — required replacement of mobile phone

jeetpratha

from Gwalior, Madhya Pradesh

Address:

Guna, Madhya Pradesh, 473001

I purchased a samsung galaxy note 9 on 30/09/2018, and after 4 days handset was not working properly, then i submitted handset to service centre on 06/10/2018 and demand to replace handset but samsung denied my request and forced to pickup of repair handset but i don’t want to use a repaired handset, very bad experience with samsung, i didn’t pickup still my mobile phone from service centre and i will not pickup, if samsung will not give me new handset in place of repaired handset, please help me
Name - jitendra singh parmar
Mobile - [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 7, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd