[Resolved] Samsung India — rt39m553esl product delivered and not working from day 1

Shailesh Kukarvadiya

Address:

560037

Date of purchaged: 15th oct 2018
Model: rt39m553esl 394 ltr refrigerator
Phone no: [protected]

Demo and installation done on 17th oct by samsung.

Problem: frost is seen in freezer even though this is frost free refrigerator. And
There is high intensity noise comes from refrigerator which stay around 10 second. This sound comes 5-10 times in day.

First i reported this incident on 19th to customer care samsung, according to them it should go away in couple of day. But it continued.

So i raised the request to customer care having service no [protected] on 22nd oct 2018, technician came and found nothing. Closed the request without confirming.

Now called customer care and came to know they have closed the request without any action, and they were not ready to open old request, so raised another request having service no [protected], technician came and told there is issue in compressor, needs to replace. Now today i came to know they have closed the request as resolved without doing anything.

Samsung has delivered faulty refrigerator and now not ready to replace or repair. They are not able to find the problem, they should replace the product as they have delivered faulty product. Very bad service.

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Dec 9, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Nov 12, 2018

Updated by Shailesh Kukarvadiya Now samsung agreed that there is problem in refrigerator, but they are not agreed to replace the same model but replace with downgrade model.
I am having 4 star 394ltr model but they are saying replacement is possible only for 3star 394ltr model which has lower price and they will not pay any difference.