[Resolved]  Samsung India — rude behaviour and misleading informations.

Address:

Chennai, Tamil Nadu

I went to the samsung store and care located in phoenix market city, guindy, chennai, tamil nadu. I visited there for repair of my smartphone display which was an internal defect and no damage and even scratch was present on screen. And the lady named sharda checked my phone and told me that it will covered in warranty and told me to come next week as they didn't had the parts to repair. And clearly everything was fine with my mobile only some scratches on the back metal body, that too even cause of the back cover i was using. Dust particle used to get trap there and due to friction the color was removed resulting in formation of dot marks. I was ok with that.
I visited the store on 12th october i. E after one week. And there was a guy on the counter named ansar. He was very rude and was not even listening to me. He told me that my device will not be covered in warranty and he made some irritating excuses for that. Then i asked for explainations and he started making false stories. Than same lady sharda came outside and told me same thing. When i asked about the thing she told last week then she told me that she told me wrong. I was pissed of completely.
How can one person lie about same thing. They were just so irritating and not even listened to me. They made me believe that samsung is completely fake. I paid my rs. 5000 for the thing which wasn't even my fault. Can't these people stick to one thing they said in past. And also be less rude to customers.