[Resolved]  Samsung India — s7 edge

Address:Dindigul, Tamil Nadu

I purchased mobile handset samsung galaxy s7 edge in 2017 from dindigul tamilnadu india. Now screen glass has broken. The shape of handset is prone to breakage. On inquiary samsung dealers say replacememt of screen glass will cost rs.14000plus taxes. This cost of replacement is too much. Pl ask samsung to replace my phoneset's screen glass under their one time screen glass replacement offer
Was this information helpful?
No (0)
Yes (0)
Nov 3, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2017
Samsung India Customer Care's response
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I bhought samsung on nxt last 4mnths back...from last few days, earphones are not working properly. I went to the samsung serivce centre, they said it comes under physical damage, no replace for it. No wirecuts. Only rubber issue ..they simply rejected it.

Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information