[Resolved]  Samsung India — s7 edge mobile phone-cheating by samsung authorised service center

Address:

Mumbai City, Maharashtra

My name is AKANKSHA SINGH.I have already registered complaint related to my phone s7 edge with Samsung customer care on 30/06/2018 and complaint reference number is [protected].Its been almost 72 hours and my complaint has not been addressed yet which is highly serious.
I had given my phone to local authorised service centre A.R SERVICES, SECTOR 2, KHARGHAR, NAVI MUMBAI-410210 for repair of my LCD screen which had crack due to fall on 18/06/2018.Screen ws replaced and they gave me back on same day itself and I was charged Rs.14200 for same.Since that day phone has been getting issues like camera wasn’t working and when I went back to them they said it’s a minor issue and updated my phone with latest NOUGHAT OS and gave me back.Since then my phone is automatically getting booted going off and on on its own...for a week it happened once or twice a day but since Friday 29/07/2018 it happened throughout the day and I went back and gave it to them and next day they call me back saying that phone RAM is not responding and some part has to be replaced for which they will charge me RS.15000 again.
This is cheating by Samsung and service center and highly unprofessional on your part.I have always been using Samsung phones and spent so much to buy this high end phone and it was working absolutely fine for almost two years until service center people screwed up with My phone totally.Spent already 14200rs and they are now asking 15000rs for a problem created by your service center people.
Request you to kindly address the matter on an urgent basis.
Thank you.
Akanksha Singh