[Resolved] Samsung India — s8+ cashback not received

gm_sanjay

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560011

After several complaints and over 97 days i have not received cash back of rs 4, 673. As per the receipt and policy i should have received the cash back long before 90 days.

My details are

Contact : [removed]
Reference no : [protected]
Product purchased : s8+

This is frustrating experience. I call up customer care and they say that the concern team will call back and resolve this issue but nothing happens.

Was this information helpful?

No (0)

Yes (0)

Sep 10, 2017

Complaint marked as Resolved

RESOLVED. DON'T CALL

Samsung India customer support has been notified about the posted complaint.

Sep 10, 2017

Updated by gm_sanjay After several complaints and over 97 days I have not received cash back of Rs 4, 673. As per the receipt and policy I should have received the cash back long before 90 days.

My details are

Reference No : [protected]
Product purchased : S8+

This is frustrating experience. I call up customer care and they say that the concern team will call back and resolve this issue but nothing happens.

Verified Support

Sep 11, 2017

Samsung India Customer Care's response Dear Padmini,
Greetings!
Please find below the mentioned customer details, he posted one complaint on https://www.consumercomplaints.in that he has submitted DOA letter on e-store but the replacement has not been issued him. Kindly check and resolve it amicably.

VOC No- [protected]
Customer Name - Mr. Devesh Thakur

Customer Complaint -: https://www.consumercomplaints.in samsung-india-samsung-galaxy-s7-c1694304

"Dear Sir
Order Id[protected]

I have purchased Galaxy S7 from Samsung Online shop. After two days the phone was dead and was not turning on. I visited Samsung mobile care and declared the phone as DOA and they also said that your phone will be immediately replace by dealer. But till now no replacement has not been done. I have sent all the documents on 30 August 2017 to there email which is [protected]@samsung.com. But till now no revert mail are sent buy them. Even the reverse pick up has not yet been done.I have called costumer care and emailed them numerous times but they are only saying that you will be replied tomorrow . But that tomorrow never happens. It's been thirteen days now still not got any reply from them regarding replacement. I am frustrated with there service. I have purchased a high valued product Rs.40, 000 from them and they are treating me like this.I only want them to replace this mobile as soon as possible.

Thank you

Devesh Thakur
[protected]@gmail.com"

Verified Support

Sep 11, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd