[Resolved]  Samsung India — s9 plus - has to visit sc for 4 months old mobile

Address:

U-9/16, DLF phase 3, sector 23, Gurgaon, 122002

I bought samsung s9 plus before 4 months. After a long time i decided to use samsung brand but now i realize i made a huge mistake. I always use my mobile with utmost care still within 4 months i faced network issues in this mobile. It was a recurring issue so i spoke to your service center guy and he asked me to visit the sc. I went there, he checked my mobile and said mother board needs to be replaced as it seems a major concern. I wasted my 3 hours on this saturday and ur sc told me i need to visit that place again on tues as they didn't have the parts, also i would have to wait for atleast 4 hours on tues. I had only this mobile and i live in a pg, plz make me understand how it's feasible to survive without a mobile (Wasn't getting sim network at all). I contacted another service center in mayur vihar, they said they will definitely resolve the issue within 1-2 hours on monday. I requested a friend to take a leave on monday and visit the sc. At the end of the day sc said they are not getting case closure id from samsung head office due to some server issue so they won't be able to return the mobile today but the mobile has been repaired and asked my friend to come tomorrow btw 10 to 8. Your sc wants us take a leave again tom? What kind of services samsung provides to its customers? I spent 61940 rs on this mobile and within 4 months i had to get my mobile repaired? Even if your sc is replacing the mother board but why this pblm occured at first place? Now, it would be a repaired mobile not the original one and m not ok with that. You have to replace my mobile or return my money. Also, i complained against the headphones as sometimes one side of the earphone is quieter than the other side, but again sc denied to replace the headphones stating according to them headphones are fine. It means i am lying, but what would be my purpose to get the replacement or the headphones which are perfectly fine? Your sc people don't trust their customers. I am shocked to see such services and really regret my decision of switching from apple to samsung. Looking for a positive response

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