[Resolved]  Samsung India — same issue reported 5 times in a year to samsung service center

Address:Guntur, Andhra Pradesh

I have bought samsung j7 prime on in may 2017.in three months a small yellow colour spot was developed on my display. I had taken the same and replaced in vizag service center twice. This was repeated 4 times in exactly 3 months span.in the meanwhile i am done with my phone warranty. I again got the same spot. I had complained to samsung customer care and got a response that since warranty is completed they are helpless. I fought to my best and got the display replaced in the month of june 2018. I was assured that the same will not repeat again and the handset is throughly checked. Now in the month of november again i am getting the same color spot on the same place same width. Samsung said that they are not responsible for this any more. If not samsung who will be responsible?
I am asking for the job sheets and case history of my phone for which they are denying to give. Can this be resolved. If not atleast treated and addressed in a professional way accepting the facts that they did not do proper scrutiny why this complaint is coming regularly.
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Dec 14, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Nov 13, 2018
Updated by nvsrikanth
Email Id: [protected]@outlook.com
& [protected]@gmail.com
Phone number: [protected]
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