[Resolved] Samsung India — samsung a. c model no. ar18rv3pawkxna not working / not cooling | |||
Dear sir, Yet not get the resolution of my ac issue still service center doing only the formality call and ask for gas refill of new ac purchase which is really sad to see with a big brand not seeing the customer issue which really genuine. Let me know on which date i will get the resolution or a response from your team members without doing the formality actually work on the issue. Purchase ac in 18march 2019. Need immediate action bcuz my family is really suffering from heat and new ac is not at all cooling since purchase. Number or time service engineer came but unable to resolve the ac cooling now they ask to refill the gas but i want the replacement as it's a defective ac which is a genuine concern. If any medical issue faced by my family who will the responcible samsung company or me who has chosen samsung product. Regards Vikas kumar jaiswal, lucknow +91 [protected] Was this information helpful? | |||
Jun 22, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 22, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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