[Resolved] Samsung India — samsung a50 charger problem

Yash Rawlani

from Delhi, Delhi

Address:

New Delhi, Delhi, 110018

I purchased samsung a 50 from janakpuri new delhi from singh mobile. After 2 day usage i realised charger problem i. E fluctuation and slow charging (15 watt fast charger) there is nothing fast aboit this charger provided with samsung a50 it is not able to charge for even after 3 hours of charging. And the worst experiemce i got from samsung service center, when we tried to explain the issue of the charger the guy responded by saying factory reset kar lo thik ho jayega and told various other reasons but not at all for a minute talked about the problems i m faving with the charger.

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May 24, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd