[Resolved] Samsung India — samsung a8+ model, regarding : they didn't respond customer

Karthik Aravind

from Kunnamangalam, Kerala

Address:

Pondicherry, Puducherry, 605005

I purchased mobile on 04/08/2018 at Pondicherry, the first problem is got lines in display within 20 days, so I gave to service center they told me only paid then I contacted customer service they service my mobile free of cost, after receiving my mobile with in a week moisture error has been deducted came, so again I went to service they replaced mother board, but after that 4 times same problem repeated, they didn't solve my problem, I asked replacement when first problem occurred but they didn't until now they didn't response they say we cant give replacement, do you think whenever the error showing I have to go to service center they kept my mobile for some days then they return to me again same problem occurred,

this is the worst service and worst product ever I seen

am writing here to give me replacement, or else I don't have any other option I will file case. I have all call record and service record also .

+5 photos

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Nov 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 27, 2018

Updated by Karthik Aravind my contact number [protected], mail id [protected]@rediffmail.com

Verified Support

Oct 30, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Oct 30, 2018