[Resolved]  Samsung India — samsung a9 pro

Address:Pune, Maharashtra, 411046
Website:www.samsung.com

I have purchased Samsung A9pro price of 30, 000/-a year ago in Pune. There is some minor display issues so it shown to customer service centre but (non workable, moody staff with non technical knowledge) cust. care return my mobile saying that there is no display issue but its software updation issue so they format my mobile. then after one year that minor issue start increasing therefor again i went to customer care, now they are saying its Display issue and 1 year have been completed so i have to pay display replacement charges of Rs 6200/-

So request to customer care exe. online to look into matter but he gives me new estimate of Rs 7502/- with discount of 25%. with following details complaint of My Model-A9.Samsung Product Complaint-[protected]

My Requirement :
I want free replacement of Display as you have given defective unit
My question to samsung :
1. whether buy or not samsung product
2. when will you provide good service.
Recommandation
please do not buy Samsung A series as it has display issue, it seems that to recover double money for indians
Contact
Prasad Pawar
[protected]
[protected]@gmail.com
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Jan 17, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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