[Resolved]  Samsung India — samsung ac (ar18mc3udmcnna) pathetic product from samsung.

Address:New Delhi, Delhi, 110076

Pathetic product from samsung.

There is a proverb i. E. One who knows no dance claims that the stage is tilted same is the case with samsung who has no idea in home appliances manufacturing but they have started to manufacture ac and freeze.in my opinion, they are good at making tv and mobile phones and they should continue that only.

I am really frustrated with my samsung ac (Ar18mc3udmcnna) which i bought last year in the first week of april and same got installed after 15 days. Now after one year and four months, ac stopped cooling and i complained and asked for the engineer visit. One engineer came to my place and said gas refilling will be done and it will cost rs. 2400 and i agreed and asked him to do the same, he said another engineer will visit to refill. One day after two engineers again visited my place and now they are saying complete cooling coil is damaged and it will cost around rs. 13000. I will pay this amount as well but the explanation which i received from the engineer that it was damaged because there is a lot of pollution in delhi. As we all know delhi is among the most polluted city then why the brand like samsung manufacturing such poor quality product which will stop functioning after one year and 4 months of its purchase. Please stop fooling the people of india.
Was this information helpful?
No (0)
Yes (1)
Oct 12, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Aug 20, 2018
Updated by chandyluv
Can some one respond to this
Verified Support
Sep 11, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18885
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information