Samsung India — samsung ac bearing model no. ar18hv5nfwkxna & serial number 0bkipd0f402076k | |||
Hi Team, This is in regards to the complaint of your Samsung Air Condition bearing Model No. AR18HV5NFWKNNA, serial 0BK0PDCF401991F. I had raised the complaint on 16/05/2019 that the outer unit is not working properly. Service number [protected]. Within 15 days of service, the AC again stopped working. I have bought this premium quality AC (as mentioned by Samsung) by investing a lot of money and not even 3 years o[censored]sage facing repeated problems in its functioning. Every time the engineer visits charges no less than Rs 700 and even before investigating the issue suggests changing parts worth NOT LESS THAN Rs 8000. Whenever we have challenged him to always did some workaround and the AC temporarily started working. I have again raised a complaint on 08/06/2019, service number [protected]. The service centre executive mentioned that not to worry and the "Senior Engineer" will visit premises today to sort out the issue. Today morning the service centre in charge (named Sanjay) informed me that the request is raised under incorrect category and cannot be serviced under it is raised under the correct category. I again contacted the service centre chat service and they mentioned that it is raised under the correct category and they have intimated to send a "Senior Engineer" Complaint Points: Why your premium product which goes under quality check stops working in just 3 years? Why there is tremendous miscommunication between your chat service and the service centre? Why every time the engineer who visits asks to change parts which is ideally not required? Do they have any commission based on changing parts which are not even 3 years old? Why the engineer (Nizam) filled gas to sort out the issue last month and billed me a lump sum amount, however, he did not even show me what is the exact amount he filled? Do your engineers work like this? Why even after highlighting the incident on 06/08/2019 and getting a confirmation from the chat executive to get a senior engineer the service centre in-charge told me today morning that he cannot send any senior engineer? He even mentioned that he is DOING A FAVOUR TO ME by sending an engineer? Is Samsung doing a favour to their customers by giving service to their faulty products? Why every year I have to raise a complaint to the highest level to get the issue sorted? Last year same time I had escalated to the higher level for this pathetic service from your service centre? Solutions I require: I need this product to be replaced as I am so bloody frustrated contacting your persons and getting a rude reply from Service centre head (Sanjay) and inefficient senior engineer (Nizam). I have been a loyal customer of Samsung and never thought to invest Rs 50K+ in a faulty product. If that is not possible please send the team of best engineers available in my state (West Bengal). I am irritated with the monopoly services I received from the lone service centre available in my location Being a Senior citizen, getting repeatedly harassed by Samsung and its executives I have all rights to raise this in consumer forum and sue your company for not providing adequate service and JUST DOING A FAVOUR. I will look forward to an immediate response from your end and if that is not possible from your end please connect me to your CEO to get "ANOTHER FAVOUR". I hope at least he will be able to value his company's reputation. I have already reached out to you thrice from the company portal "write to CEO" page. However, never got a chance to speak to you directly. From your desk, I have spoken to Deepika Chauhan, Sushma and 1 more guy who did nothing apart from giving scripted assurances which are of no use to me Swarti did try to help me however, she also stopped communicating when we complained about duplicate parts being provided in the name of Samsung. His manager Naren Singh reached out to me 2 days back and promised to sort out the issue by yesterday. As obvious, no response from his end till date and pretty evident how irresponsible he is in his task. From the beginning, I have marked The service head and the president in my mail communication. I think they are dormant and never check even escalation mail. Burdwan Service center is one of the worst I have faced till now. Sanjay, Nizam, Dipankar, Giyasuddin, and Bumba are the most inefficient and abusive person Samsung has recruited, Regards, Suprateem Dutta [protected] Was this information helpful? | |||
Samsung India customer support has been notified about the posted complaint. Verified Support Jun 25, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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