[Resolved]  Samsung India — samsung a/c

Address:Dhemaji, Assam, 787059

I had water leakage and reduced cooling effect for my two tonne split a/c.We registered a complaint and nobody from the service center visited on the stipulated date.For a week again and again we called but nobody visits from service center.Two executives called from service center but didn't finally.After all this an executive came from the service center on non working day(Sunday), told reinstallation had to be done and didn't turn up the next day.The person who visited carried no tool.I had to visit hospital to get my reports but didn't go as I have been waiting for someone to come from service center.Finally tired of everything I have lodged a consumer complaint bearing number 885152.I want a person from service center to visit at the earliest and resolve the issue.
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Oct 24, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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