[Resolved]  Samsung India — samsung ac

Address:

New Delhi, Delhi, 110053

Dear team,

I have logged a complaint regarding my ac to be repair on 23'july'18 with the request number of [protected], the engineer came and identify the fault and it will be rectify within 4-5 days they have asked me the copy of the bill as my ac comes in the warranty period, few days later i have following up the customer care executive for the the ac to be repaired which engineer has committed but my plea for that is not handled properly, and one day i got the message my request has been cancelled due to "estimate not approved". Then i again called customer care to re-lodge the complaint with the new request number [protected], again the engineer came mr sanjeev who again asked me the copy of the bill and committed me that your problem will be resolved in 4-5 days then again after 5 days i called up mr sanjeev that my problem has not been resolved till date as committed by you, he again refused that that your problem is not being handle by me he again diverted to his senior mr samshad again i called up samshad he is very rude and arrogant and telling me that i have forwarded you complaint to our management as soon as i will get the revert i will update you but till now no update have came and when i call mr samshad he is not picking up the phone and didnt get any revert.

I dont know samsung as big brand and reputation are giving this kind of pathetic services i would imagine from the last 1.5 month i have been following with case.

Kindly help me to share the md and ceo email id so that i want to share the pathetic services of samsung.

Regards
Varun kohli
[protected]