[Resolved]  Samsung India — Samsung a/c compressor damage

Customer no : [protected]
Service no : [protected]
Purchase date : 24/02/2015
Customer name: arindam bhattacharjee
Mobile : [protected]

Hello,

It is really frustrating that in a day of advance technology, you still your engineer still asking me for a bill copy to repair my a/c. My a/c compressor is damaged and your engineer visited me and advised that even though they have all the details starting from purchase date, customer name, serial number of the a/c they wand the hard copy of the bill. If i do not have the bill i have to pay 12-14 thousand.

From the date of purchase, no one visited me for a single service. You can check your records. I have 3 a/c's, i cannot visit all the places of purchase and to recall a bill. It is really unacceptable that you are asking for details which you already have and penalizing people who misplaced the bill with a hefty amount.

For a 35k a/c which has a compressor warranty for 3 years, you are charging 12-14 k for misplacing the bill when you already have the details in your records. I am feeling cheated.

Lets see, if i get a resolution here.