[Resolved]  Samsung India — Samsung ac issue, worst technician service

Address:500068
Website:www.samsung.com/in/air-conditioners

Complaint number-[protected], we bought a brand new AC on feb 11th 2017, on march 29th onwards its now working. We placed a complaint and till now 5 technicians verified my ac. They literally don't have any knowledge about ac. One guy told its gas leakage, after 3 days 2nd technician came and told its compressor issue. After 3 days 3rd technician came and took my outdoor unit. They kept it for 5 days and they bought it back today. Still its not working, i don't know what the hell they fixed. Today 4th technician told its voltage issue and he left. Then we called local electrician and he told there is no voltage issue in my apartment. Then again 5th technician came and told that its no voltage issue and he told its pcu (Circuit board) issue inside the ac. Total 5 technicians worked on it from last 20 days and still its not working. If you can't do it, just exchange the ac. Its been just 2 months old ac. Really worst customer service and technicians really dont know anything about their own company ac. Complaint number: [protected], my contact: [protected]. How long we need have patience? Its been more than 3 weeks now. If the technicians can't do anything just replace the ac.
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May 22, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Apr 15, 2017
Tilak raj kundal's response
Compliant not attended
Verified Support
Apr 21, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Apr 23, 2017
Updated by vishwa@1985
Complaint number-[protected], its been 23 days now no one is fixing my ac issue. This is the worst technician service i have ever seen, shame on samsung. Every day i need to make 8 to 10 calls, then only technician will come. And he will work for 30mins and he will say this part is gone, that part is gone. 23 days to fix a ac?? Almost 7 technicians worked on it. Each technician told different kind of problems in it. If you can't fix it then replace it with different ac. We bought it on february 11th 2017. It stopped working from march 30th. Complaint number-[protected], name: narasimha murthy, phone: [protected].
Verified Support
Apr 24, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

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My complent number [protected] $
complent date 13/4/2017
Registered compliant on customer care toll free no on 8th april; 13th April and 14th April but not attended by any engineerResolve my problem immediately otherwise I will file compliant in consumer court

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