[Resolved] Samsung India — Samsung Air Conditioner installation charges.

Moumita Mandal

from Delhi, Delhi

Address:

560077

Hi Team, I purchased an A/C from Pai international, Kalyanagar Bangalore and yesterday it got installed as per service request raised by Pai and Samsung guys installed it. The rates as quoted by PAI while selling the product for additional components doesn't match what Samsung charged me, so finally I ended up spending Rs 3500+ other expenses for white cement etc. If Samsung is not in sync with PAI where there products are sold, why don't you guys speak amongst and advice PAI not to claim that the charges are going to be such and such. Really unhappy with Samsung and PAI both.All your responsibilities are over since you have got your payment for the product? Call me i[censored] want to understand more.Attached bills for your reference.

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Apr 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd