[Resolved]  Samsung India — samsung c9 pro smartphone

Address:

Surat, Gujarat, 395009

I brought samsung c9 pro smart phone approximately before one year and two months. After one year and 15 days, my phone screen got damaged during its fall from my hand.
I submitted to samsung care for repair and handed over to me without repairing citing non availability of spare parts. Samsumg offered me rs. 15000/- approximately for the mobile citing 45 % depreciation and deduction for damaged screen. I was not agreed for the same as i felt cheated considering the buying cost of rs. 33000/- approximately against the offer money and decided to wait till the availability of spare parts. Approximately after 20 days and finally got screen replaced paying approximately rs. 7800/-.
After 15 days of working, phone suddenly stopped working and went to samsung care and they told me that mother board needs to be replaced and that will cost rs 12000/-.

I wonder how a costly mobile from reputed company like samsung requires such high maintenance cost after a short duration.

I also felt that the failure of mother board is either due to poor work during screen replacement or it was deliberately done as i was not agreed to return at less offered price and filled negative feedback before screen replacement.

Also, i argued a lot prior to screen replacement regarding the non availability of spare parts as it was hard to believe the same for anyone as mobile was reasonably new.