[Resolved] Samsung India — samsung cheating the consumer | |||
Hi, I have raised the complaint for repairing my samsung refrigerator in december 2017. First time service person came and said pcb need to be replaced. We paid the money and replaced it. With in a month there is a cooling issue again. Service person came and replaced thermostat. We paid money again. With in a month again a cooling issue. This time service person come and said, no parts available with samsung. If samsung is unable to provide the parts, i am requesting them to return my money back. They are neither fixing my issue not returning the money. Service center says it is not their issue. It is samsung issue. Samsung is not responding to my issue as they are not having the spare parts. Why samsung is cheating the consumer like this? Consumer act can look in to this issue? Was this information helpful? | |||
May 17, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 07, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Verified Support Apr 10, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
As I mentioned before Samsung is saying no parts available and hence no service. Is it the resolution for ~18, 000 rupees refrigerator for which average life span is 15 years? Does Samsung expects consumer to spend 18, 000 rupees every 5 years by stating no parts available? Why Samsung is cheating the consumer in the name of "Parts not available"? Does consumer act can look in to this issue?
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Thanks
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd