[Resolved]  Samsung India — samsung company looting customer in a daylight

Address:

560040

Format for filing a consumer complaint
Format for filing a consumer complaint
Before the hon’ble bengaluru district (Karnataka state) consumer disputes redressal forum (Commission)
Party: shrikant joshi, vijaynagar, bangalore 560040
Opposite party: samsung galaxy j8 phone unlock issue

To, samsung india electronics pvt ltd
Complaint filed under section 12 (A) of the consumer protection act, 1986
I shrikant joshi purchased 1st time samsung phone after using many brands so far. I am working as sales manager for reputed organization and faced a lot of business loss worth of 3 lacs using samsung phone because my work is completely depended on mobile phone.
1. The complainant is samsung galaxy j8 new mobile unlock issue. The address for service of the complainant is as above.

2. The facts of this issue occurred on[protected] and getting message on phone “your phone was restarted and need to be unlocked using your password. You can use your biometric next time you unlock your phone.
3. I remember all passwords synchronized gmail id password, pattern password and biometric password but unable to use it.

4. On[protected] morning i spoke to three executes of samsung customercare named as mr alex, ms bhavana and ms ashwini, they tried to help me out to update mobile password but they failed and asking to go to samsung service center. Also they informed to pay rs 240 for service charges to unlock mobile phone.
5. My question is for why should i pay rs 240 to service center for not having any fault from my end. And every samsung executes demanding to pay for it. Until and unless i personally visit to service center on monday morning[protected] leaving all my important work and i need to pay for it.

6. For the reasons stated above, the complainant prays that the hon’ble forum/commission may be pleased to direct the opposite party.
(A) this is unfair trade practice and samsung leading customers to suffer and pay for unnecessary service charges and it is not acceptable as a customer.
(B) refund the excess price / refund the charges paid for deficient services / a sum of rupees 240 and rupees 2500 till date of realization.

(C) pay a sum of rupees 10000 towards punitive compensation for mental agony, inconvenience and hardship caused;

(D) pass such further or other order as this hon’ble forum/commission may deem fit and proper in the circumstances of the case and thus render justice.
List of documents filed with the complaint:
Sl. No. Date particulars page no.

1.
2.
Verification
I shrikant joshi, the complainant herein do hereby declare that what is stated in paragraphs 1 to 2 is true to my knowledge, information and belief.
Dated at bangalore, this the[protected] day to[protected] complaint raised.
Place : bengaluru
Date :[protected] complainant
Address of the consumer disputes redressal forum / state consumer disputes redressal commission:
The president
District consumer dispute redressal forum, bengaluru, karnataka