[Resolved]  Samsung India — samsung complaint regarding the faulty smps unit of led tv

Address:

Coimbatore, Tamil Nadu

Sir,

I anu ajayan own a samsung led tv of 40” which i purchased a year an half ago from dubai.

During the month of april 2018 i faced a power supply issue with your product. As a concerned customer i approached the authorised samsung service centre here in coimbatore to rectify this issue. Later on a service executive visited my home and identified the issue was with the smps board, now after identifying the issue i was instructed an amount nearing rs 6000 (Smps unit-₹2756, service charge - ₹2950 & inspection charges - ₹295) needs to paid in order to get the problem rectified. Now as a loyal customer is this how you treat me? For trusting such a valuable brand i was forced to pay an amount of ₹3245 as service charges which is apparently more than the smps unit itself

Now moving on to the present day after three months o[censored]sage (I. E may, june, july) i have come across the same power failure issue for your product (Mind due which was repaired 3 months back by paying an amount more than the smps unit) and again the whole procedure of contacting the customer service was carried out.

Once *again*, the service executive identified issue is with the smps unit which i had replaced three month back and again i was instructed i need to pay an amount nearing rs 4000 this time (I. E including all your additional charges which you guys keep changing time to time anyways back to matter in hand)

I am strongly disappointed with the service offered from samsung and i have lost the trust in samsung. As your tagline implies “ designed for human” it should be purely for the human but not for ones money which you incurred as service charges. I had a strong faith in your products but this scenario changed everything. I will strongly recommend everyone i know personally not to purchase anything from such a company.

So what you expect me to keep changing the so called smps unit quarterly and pay for that as well?

If this is the stand the company is taking, how can a common person like me afford your products.

I hope you will take necessary action towards this.

Regards
Anu ajayan