[Resolved]  Samsung India — samsung delivery agent misbehavior and damaged samsung galaxy s9+

Address:

Gandhinagar, Gujarat, 382421

Hi samsung team (Ms. Rajni - floor manager),

I am writing this in utter disappointment that my samsung galaxy s9+ is damaged internally by the delivery boy who came for delivering samsung galaxy note 9 (Order id:[protected] in exchange of my samsung galaxy s9+. The touchscreen has been misbehaving since and i'm not able to either dial a phone number properly or even type a normal message with the keyboard. It starts misbehaving and randomly clicks any button on the keyboard or opens any app on the home screen. It was not happening before that person came and was working just perfect!

Please find attached two photos and a video of the misbehaving touchscreen as requested after being mishandled by that person.

Additionally, i want to quote your device exchanging conditions which clearly state that "ensure that the mobile phone is in working condition with its display intact, and that it is not damaged, broken, or otherwise tampered with. Normal wear and tear is acceptable. Ensure that you share correct details of the used product, so that the partner’s associate can validate the same successfully at the time of pickup."

The above condition does not mention anything specifically about the touch sensitivity of the display at all. I am not sure why my phone was not accepted at first place even when the display was perfectly normal and had passed the "touch" test; and not at all damaged (With not even a single scratch on the screen as seen in the screenshots). This is highly unacceptable as the delivery boy has damaged my phone and will never be the same as it was.

I expect samsung to provide either a completely new replacement of a samsung galaxy s9+ (6gb/128gb variant), refunding the amount i've already paid for the galaxy note 9 by cancelling the order; or deliver the order of samsung galaxy note 9 (Order id:[protected] taking this damaged samsung galaxy s9+ phone in exchange (Which was due to samsung's/third party's handling/negligence).