Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Samsung India — samsung display issue within 3 years--- need an reply urgent

Hello Samsung team,

I am a happy Samsung customer three years ago. I used to prefer to buy only Samsung products. Even I usually recommend to my friends to buy only Samsung home appliances.

In 2015 we planned to buy TV and we consulted a better Samsung model and we found Samsung LED TV ( UA32H5100 ). We bought the same thing with a lot of enthusiasm. At first, everything went well and then the problem started. After two years, we faced a problem that prevented us from seeing the picture clearly. So we raised a ticket to the Samsung Customer Service Center to send a representative to check the problem. He has come and without troubleshooting the problem properly, he just changed the settings by increasing the brightness, the contrast and everything seems to go for the moment. With this fix, he advised that if the same problem occurs next time, we must then replace the display part. A few days later, the same problem occurred and we changed the same settings change, but the answer is zero. Thus, through the representative's advice, we considered changing the display, we checked with the Samsung service center and they told the costs of display part is about $ 16, 000. We were shocked by the response of Samsung's customer service. We used this TV for 3 years and we did not use it very hard. If we only used the TV for three years, we would have chosen other local brands instead of taking the best brand in the market. We need an appropriate justification for this to continue with the same brand.

I'm waiting for an answer from you that makes me smile to get out of this problem.
ADVERTISEMENT
Complaint marked as Resolved Mar 10, 2019

Complaint Status


[Jan 30, 2019] Samsung India customer support has been notified about the posted complaint.
Updated by ananth2019 Jan 29, 2019 Hello Samsung team,

I am a happy Samsung customer three years ago. I used to prefer to buy only Samsung products. Even I usually recommend to my friends to buy only Samsung home appliances.

In 2015 we planned to buy TV and we consulted a better Samsung model and we found Samsung LED TV ( UA32H5100 ). We bought the same thing with a lot of enthusiasm. At first, everything went well and then the problem started. After two years, we faced a problem that prevented us from seeing the picture clearly. So we raised a ticket to the Samsung Customer Service Center to send a representative to check the problem. He has come and without troubleshooting the problem properly, he just changed the settings by increasing the brightness, the contrast and everything seems to go for the moment. With this fix, he advised that if the same problem occurs next time, we must then replace the display part. A few days later, the same problem occurred and we changed the same settings change, but the answer is zero. Thus, through the representative's advice, we considered changing the display, we checked with the Samsung service center and they told the costs of display part is about $ 16, 000. We were shocked by the response of Samsung's customer service. We used this TV for 3 years and we did not use it very hard. If we only used the TV for three years, we would have chosen other local brands instead of taking the best brand in the market. We need an appropriate justification for this to continue with the same brand.

I'm waiting for an answer from you that makes me smile to get out of this problem.

Thanks
Ananth
[protected]
Chennai - 83
Verified Support
Samsung India Customer Care's response Jan 30, 2019 Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Updated by ananth2019 Jan 31, 2019 Please find the contact details

Mobile:[protected]
Email:[protected]@gmail.com
Updated by ananth2019 Feb 04, 2019 Waiting for your update!!!
Complaint comments  Add a Comment     Updated: ShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Samsung India
    Customer Care Service
    Customer satisfaction rating
    71%
    Complaints
    14055
    Pending
    0
    Resolved
    9724
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View Full Information
    ADVERTISEMENT