[Resolved] Samsung India — samsung display issue within 3 years--- need an reply urgent

ananth2019

from Chennai, Tamil Nadu

Address:

600083

Hello Samsung team,

I am a happy Samsung customer three years ago. I used to prefer to buy only Samsung products. Even I usually recommend to my friends to buy only Samsung home appliances.

In 2015 we planned to buy TV and we consulted a better Samsung model and we found Samsung LED TV ( UA32H5100 ). We bought the same thing with a lot of enthusiasm. At first, everything went well and then the problem started. After two years, we faced a problem that prevented us from seeing the picture clearly. So we raised a ticket to the Samsung Customer Service Center to send a representative to check the problem. He has come and without troubleshooting the problem properly, he just changed the settings by increasing the brightness, the contrast and everything seems to go for the moment. With this fix, he advised that if the same problem occurs next time, we must then replace the display part. A few days later, the same problem occurred and we changed the same settings change, but the answer is zero. Thus, through the representative's advice, we considered changing the display, we checked with the Samsung service center and they told the costs of display part is about $ 16, 000. We were shocked by the response of Samsung's customer service. We used this TV for 3 years and we did not use it very hard. If we only used the TV for three years, we would have chosen other local brands instead of taking the best brand in the market. We need an appropriate justification for this to continue with the same brand.

I'm waiting for an answer from you that makes me smile to get out of this problem.

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Mar 10, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jan 29, 2019

Updated by ananth2019 Hello Samsung team,

I am a happy Samsung customer three years ago. I used to prefer to buy only Samsung products. Even I usually recommend to my friends to buy only Samsung home appliances.

In 2015 we planned to buy TV and we consulted a better Samsung model and we found Samsung LED TV ( UA32H5100 ). We bought the same thing with a lot of enthusiasm. At first, everything went well and then the problem started. After two years, we faced a problem that prevented us from seeing the picture clearly. So we raised a ticket to the Samsung Customer Service Center to send a representative to check the problem. He has come and without troubleshooting the problem properly, he just changed the settings by increasing the brightness, the contrast and everything seems to go for the moment. With this fix, he advised that if the same problem occurs next time, we must then replace the display part. A few days later, the same problem occurred and we changed the same settings change, but the answer is zero. Thus, through the representative's advice, we considered changing the display, we checked with the Samsung service center and they told the costs of display part is about $ 16, 000. We were shocked by the response of Samsung's customer service. We used this TV for 3 years and we did not use it very hard. If we only used the TV for three years, we would have chosen other local brands instead of taking the best brand in the market. We need an appropriate justification for this to continue with the same brand.

I'm waiting for an answer from you that makes me smile to get out of this problem.

Thanks
Ananth
[protected]
Chennai - 83

Verified Support

Jan 30, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jan 31, 2019

Updated by ananth2019 Please find the contact details

Mobile:[protected]
Email:[protected]@gmail.com

Feb 04, 2019

Updated by ananth2019 Waiting for your update!!!