[Resolved]  Samsung India — samsung double door refrigerator

Address:

Mehsana, Gujarat, 384002

Respected sir,

i purchased samsung double door fridge from mehsana, gujarat.
Model num is-rt49k675859.
Date of purchased-10.05.2016
amount-56000

when i purchased this fridge after 2 month of date of purchase fridge detect sensor problem.
I register complaint my fist complaint in samsung india [protected].

After one month of above complaint again 2nd problem detect that was p.C.B failure in my samsung fridge. I register complaint my secound complaint in samsung india [protected].

After three month of above complaint again 3rd problem detect that was p.C.B failure in my samsung fridge. I register complaint my third complaint in samsung india [protected].

After three month of above complaint again 4th problem detect that was p.C.B failure in my samsung fridge. I register complaint my third complaint in samsung india [protected].

As per samsung india now my fridge out of warranty.

After six month of above complaint again 5th problem detect that was p.C.B failure in my samsung fridge. I register complaint my third complaint in samsung india [protected] samsung charge me for pcb-5000rs

i m frustrated.
I want to replace my fridge any how as soon as possible.

Today your executive call me and told me that the replacment is not possible. And she offred me that samsung will refund 56% of total amount and they will cut 44% amount for depriciation.

But i demand 75% payment as a refund and 25% cut the payment as a depriciation cost.

But samsung executive don't agree with that condition.
So i don't understand that why company don't support the customer?

i am the big fan of samsung company even in my home there are 7 samsung mobile and 5 samsung 40" led tv. But only in this item i was in trouble.

If i am talking about another problem. Last year samsung launched note 8 mobile at that time i purchased that mobile from dubai as per company manufacturing fault company replace all the mobile.

So why company don't agree with my condition because this is the company manufacturing fault. In that condition company have to replace fridge without any complains but even i am agree to loss 25%. In this condition i don't have any mistack.

So in my point of view company have to support the custemer.

So i kindly request to company that please refund 75% of payment as soon as possible. Because that was the manufacturing fault. I can definatly told that because i purchased 2 no. Of fridge on same date but only in this fridge the fault was occured very frequently.

So please kindly go throught this problem and give the best solution of that.