[Resolved]  Samsung India — samsung & edge mobile phone

Address:	122017
Website:	www.samsung.com

Sir/ma'am,

This is in furtherance to the complaint number [protected] which i had registered with the customer care executive for my phone samsung galaxy s7 edge.

Today i received a call from the customer care executive which was in pursuance of my previous numerous calls to escalate the issue being faced.

On receiving the call i had presumed there is a solution to my problem and all the harassment meted to me would end. I presumed wrong; after an hour long conversation with the executive wherein i was not allowed to put my point across but and incessant effort was being made that i should admit defeat and concede to the wrong being done by samsung.

I tried to tell my story how the phone was not even being used at the time when smoke started rising from my phone. That it was a life threatening experience as the phone could hve been in use or in my hand and could have blasted too causing me grave injuries.

The customer care was blowing his own harp where he tried to manipulate me by saying that i must have overcharged the phone and that the battery would have been swollen and so on and so forth.

I contended that had it been a case of swollen battery then the same would have happened over a couple of days and that would have caused my phone to malfunction and not emit smoke one fine afternoon and die on me.

Even i understand having been using technology for a couple of years now as to hoe these things happen.

Further i am very well aware of the reputation of the samsung galaxy s7 edge and know that it has been prone to heating up of its own accord and even blasting at times.

The company is unnecessarily harassing me to admit and pay them more money even though it is a manufacturing defect due to which i am using a sub grade phone even after owning a samsung galaxy s7 edge.

The company does not want to take the necessary action of diagnosing the phone and issuing a new phone as its replacement as this is a manufacturing defect and not otherwise.

Even though the company maybe a giant but that does not mean it will miss treat its customers and not solve their grievances.

I know request you all to kindly admit my phone for diagnose and replace my handset within 3 days from receiving this email else i shall have no option but to take legal action. Against your conduct of misrepresentation, cheating harassment and humiliation.

Regards

Omar siddiqui
Advocate