[Resolved] Samsung India — samsung fridge delivered with full dent

sahil_jaswani

from Allahabad, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226016

I manish jaswani purchased my samsung rt - 65k7058bs/670 ltr refridgetator on[protected] which was delivered on[protected]. Coz we were busy in deepawali we didn’t open the fridge but after deepawali samsung executive call me to give demo at home so he came & open the fridge which was packed but there were so many dents at fridge body but packing was ok. There were no tear sign at packing that means dented fridge was delivered. So we asked to replace the fridge but he said we have to contact dealer but dealer refused to do so. I have complaint samsung service centre but they said it’s dealer who is responsible for that not samsung.

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Dec 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd