[Resolved] Samsung India — samsung galaxy c7 pro

sreedharms

from Surat, Gujarat

Address:

Bangalore, Karnataka, 560070

Developed cracks _camera samsung galaxy c7 pro

With due regards this is to bring it to your kind notice that, i have purchased samsung galaxy c7 pro on feb 12th, 2018

Fes days back, after i disconnected the charging point from mobile set as i have a take a snap of document in office and when i tried using camera, it was not functioning properly. When i have turned and saw the camera, its shocking and surprise for me to witness camera developed cracks at its own.
1. Mobile not fallen down
2. Mobile not damaged due my negligence or wrong usage
3. It developed cracks at its own when i have seen after i disconnected the mobile from charging point

Not sure, how branded samsung camera develop cracks at its own. Not sure its due to charging temperature etc...

In the evening i have reached out to nearby samsung customer service centre ([protected]) at jayanagar, bangalore. To my dismay i have to experience the following :-

1. Service staff says its a physical damage
2. Does't come under warranty
3. Manufacturing defects only comes under warranty
4. Estimation for the repair of the same would be approx rs.8350/-

I have explained the staff about my experience of how i have come across cracks in the camera. I have told them when i took it out after charging, i found cracks developed in the camera at its own. Customer care staff not ready to listen to my sincere truth and they say we can't help it.

Secondly, after my repeated requests they have given me the document attached called "acknowledgement of service request" stating we can't give other than this document.

Sir, please go-through the document, no where it says the camera brought physically damaged and hence its out of warranty. To my dismay just see the content for which am signing the document stating "certified that above job has been done to my satisfaction where-in am un-satisfied customer. When tried reaching customer care manager, he was not available and staff is not sure about when he is likely to come back. All the content of the document issued is not at all related to the problem been brought to the notice of staff.

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Apr 2, 2018

Complaint marked as Resolved

Hi Received calls from Samsung team today but I have got it resolved this through local service engineer by paying Rs, 400/-. Felt like as we do take second opinion from doctors for some of our health issues, we do have to take a second opinion for the products too so that we will not spend money unnecessary for incorrect diagnosis of product issues. Suggested samsung team to look in to the way complaints been handled with out examining the product for correct problem. They positively responded. Thanks to Consumer complaint team Good Day Regards Sreedhar

Samsung India customer support has been notified about the posted complaint.

Mar 30, 2018

Updated by sreedharms I am not satisfied the way the concern is handled by the team

1. Hand set was not checked by service engineer.
2. Coupon boy and customer executive decided that the hand set is physically damaged.
3. How can your team say with out examining the same.
4. Simply having look at the handset and camera and cracks how can they make out this is physically damaged?
5. No examination or check by service engineer
6. They have not even checked whether its camera developed cracks (or) lens cover developed cracks
7. Simple look, physical damage of camera and Rs, .8300/- charges???? How ridiculous it is?
8. You have made your opinion based on the document given by your customer executive and which is sent by me to you along with my first mail.
9. That document itself is not relevant. Is any service engineer signed that document stating the same????

Very sorry to say all above as am the customer experienced this. You people have to follow the processes set with by samsung but also you have to be in the shoes of customer or consumer to understand the concern too.

Verified Support

Apr 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Apr 02, 2018

Updated by sreedharms Dear Team

Received calls from Samsung team. by the by I have already got it resolved through local service engineer by spending Rs. 400/-

Thanks to samsung Team from Delhi and Special thanks to Consumer complaint team for quick and prompt action in this regard.

Regards
Sreedhar