[Resolved]  Samsung India — samsung galaxy grand prime

Address:500097
Website:www.samsung

I purchased a Samsung Galaxy grand prime in June 2017.Now it stopped working suddenly.On approaching Samsung customer care center they told that the battery is getting recharged.When I asked to replace it at Free of cost since my mobile is in warranty period.Then they said battery will not be replaced.Please instruct the Samsung authorities to replace the battery at Free of cost since my mobile is in warranty period.

With regards

K.sampath Kumar
Was this information helpful?
No (0)
Yes (0)
Dec 16, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18880
    Pending
    0
    Resolved
    11168
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information