[Resolved]  Samsung India — samsung galaxy j6 burned in 7 days

Address:

Gandhinagar, Gujarat, 382355

Respected sir/ madam,
I am writing in lieu with the mobile handset i have purchased on 22nd august 2018 from kabir world, gandhinagar - gujarat.
The product is samsung galaxy j6 worth 14, 990.

It was working perfectly fine however, on 25th august 2018 onwards the phone started to warm a little bit while using which i thought wasnt much of concern. Same was on 26th aug, 27th aug, 28th aug.

On 29th august 2018 i had put the phone on charge around 8am in morning when it was charged with 100% battery. I had started using it. On the same later around 3:00pm afternoon the phone showed 34% i switched it off to go to sleep. At around 5pm i woke up to switch on my phone it didnt work. As i had some important detials and phone numbers i went to samsung service centre on 29th august 2018 around 5:30pm to show the phone and why it cannot be switched on.

After checking they said the phone has been burnt from inside. I couldnt understand the reason. Hence they asked me if i have used any other companies charger to charge the phone. I denied as this was a new phone purchased 7 days before there is no need to use another charger.

Thus, they kept the product with them for further investigation.

As after 2 weeks i didnt receive any information i called the service station they said "its out of companies policy to repair the phone" this was on 14th septmeber 2018. I mean i have used a phone worth 15k for 7 days it stopped working, its burnt. This could have been fatal,

Hence, the matter was escalated to a supervisor at samsung cust care. The lady assured that she would help me.

Later i received a call from mr. Ravindra at samsung from delhi he is a higher authority person. I dont knw the designation, spoke with me to the length and assured help.

However, i was out of station hence he emailed me stating "that the phone needs to be repaired and i have to bear the expenses".
After this email, i have contacted the samsung service centre from 24th sept to 27th sept requesting them to arrange a call back from mr. Ravindra or any higher authority. Hwoever, i have not received anything yet.

I do not need any assistance i need my refund back from samsung i cannot trust the company where the phone is burnt within 7days which could have lead an accident and caused me more harm. As i have a child too who had used the same phone.

Hence, i am requesting you to kindly logde this complaint and assist me to get my money back,

Im not asking for anything more the way their customer care execuitves have accused me spoken very badly and insulted me with their tone raised. This happend again when i called on the toll free customer care too.

Kindly, look into the matter,

Thanking you in anticipation,
Sheetal santosh
Gandhinagar
Gujarat