[Resolved]  Samsung India — samsung galaxy j7 max

I have purchased the above product on 18/01/2018. After 8 months battery charge draining fastly and the device gets heat while charging and after on use . I have reported to the nearest customer care at kollam, kerala, India on 20/09/2018. They returned the set after service on 22/09/2018. They told that they have replaced teh battery and charging slot. But the problem was not solved. Again I submitted the phone on 24/09/2018 and returned to me the set only on 29/09/2018.. Still the problem exists.So I request to make necessary arrangements to replace the set intermediately
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Nov 7, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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