[Resolved] Samsung India — Samsung galaxy j7 prime

Nannu111

from Srinagar, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir, 180001

Hello sir,

I have purchased Galaxy j7 prime last month and i am facing serious issues with this device i have repaired this handset from customer care once and again other issues are coming.

New problems. This handset has hanging issues, giving electrical shocks, sim networks are not there, no internet and now customer care is not listening to my issues.

All i want is to replace this handset as this has some major issues thay i dont think i can continue with even after another repair.

If you still want to repair then please give me in written that this problem will not come agian and company or custimer care must take responsibility for any mishappening .

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Jun 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 27, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd