[Resolved] Samsung India — samsung galaxy m20 restarting frequently

nirjharpal

from Rajarhat, West Bengal

Address:

Chennai, Tamil Nadu, 600100

I have bought samsung galaxy m20 on 15th feb 2019 from samsung online store, within 2 hours o[censored]sing the device it started restarting automatically, initially i thought it was due to new device and all, but even after 1 day o[censored]se the auto restart problem dint solve,
I contacted their customer care they adviced me to visit their service centre, in the service centre they kept my device for 1 day, next day they called me, i went they said device is working fine, since last 24 hours there has been no restart, now my point is i[censored] don't use it, use it for calling or browsing etc why will it restart, the mobile restarts only when it is used,
The service centre gave me the mobile back, and within just 1 hour o[censored]sing the device again restarted, it is so severe that i am unable to use it at all, while on call it wll restart, while browsing it will restart, i have contacted their customer care again, yet got no response,
The device is new just 5 days old, why cant it be replaced, i am not calling or visit their service centre for timepass, there is genuinely some defect with their device that's why i am doing all this.
Please help me in getting the issue resolved, i have spent rs 13000 on the device and yet unable to use it, i just want an immediate refund of money,

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Mar 6, 2019

Complaint marked as Resolved

They took 7 days to acknowledge the mobile was defective, for which I had to make 4 visits to the service centre, send numerous emails to samsung. It was declared defective by the service centre, but they dint keep the defective handset with them, they returned it back to me. Then I had to followup with Samsung again, and wait for 3 days for the mobile being picked up back from me, after pick up again followup for being received or not, it took 2 days to receive the mobile from me to their warehouse in the same city, then after another 10 days I got the refund in my bank. really a fast and swift experience (sarcasm)

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Verified Support

Mar 06, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd