[Resolved]  Samsung India — samsung galaxy note 4 (sm-910g) not switching on

Sep 19, 2017

Updated by udayrana83 Dear Samsung Team,

Kindly search for the service reference ID with the following details:
- Customer Name: Uday Singh Rana
- Mobile No.: [protected]
- Email ID: [protected]@gmail.com
- IMEI No.:[protected]
- Model no: Galaxy Note 4 (SM-N910GZDEINU)
- Service Centre Address: C-5, 1st Floor, Main Road, Janakpuri, Delhi - 110058, New Krishna Park, Near Sagar Ratna & Janakpuri West Metro Station Gate No.1

Also attached is the photo of the product which is unable to switch on. The service centre visit would have been in Jan or Feb'17. Since then there is no resolution to this issue.

Kindly provide a resolution so that i can use the product again.

Sep 19, 2017

Updated by udayrana83 Dear Samsung Team,

I work with an automotive MNC in Gurgaon as Brand Manager. Since the time my Note 4 faced issues of randomly restarting and switched off, the product has been a laughing stock at my office and colleagues have been stating that this is why Samsung products are not reliable as compared to other brands.

I had always promoted Samsung products but with such a major disaster with Samsung OTA update I am not willing to recommend any other individual another Samsung product. Note series being the flagship product is supposed to uphold the highest quality standards, which is not the case here.

I have not faced such an incident with much cheaper phones. Shall await a prompt resolution from your end.

Regards,
Uday Singh Rana

Sep 19, 2017

Updated by udayrana83 Dear Samsung Team,

Below provided are the relevant phone details:
- Phone Model: Galaxy Note 4 (32 GB)
- IMEI: 355306/06/865346/0
- SSN: N910GGSMH
- FCC ID: A3LSMN910G
- Color: Bronze Gold
- Model: SM-910GZDEINU
- S/N: R58G10JB9MM
- Month and Year of Manufacture: Jan 2015
- Purchase date: 03.05.2015
- Customer Name: Uday Singh Rana
- Customer Email: [protected]@gmail.com
- Customer Phone: [protected]
- Customer Address: Flat No.B-603, Anmol Apartments, Sector-2, Plot No.3A, Dwarka, New Delhi-110075

As explained over the phone, the above handset is currently not switching on and it seems to be a hardware issue. The samsung service centre suggests a motherboard replacement. The hardware issue occurred in just 1.5 years of purchasing this handset, which is unacceptable for a flagship phone purchase.

Kindly make arrangements for resolving the issue at no cost to the customer, as it has occurred due to Samsung OTA software update and is not due to any customer handling issues.

The customer reference number assigned by Samsung Customer Service Team to this issue today is [protected].

Regards,
Uday Singh Rana

Sep 22, 2017

Updated by udayrana83 Dear Samsung Team,

As I have explained to your Customer Service Team that this Phone Dead issue in Galaxy Note 4 is a manufacturing defect and is being faced by several other consumers across the globe.

On behalf of three US consumers, Migliaccio & Rathod LLP (law firm) has filed a nationwide class action against Samsung. You can read the 37-page complaint, provided as attachment here: (http://www.classlawdc.com/wp-content/uploads/2017/04/1-Complaint.pdf). The complaint alleges that Samsung concealed a known material defect in the Samsung Galaxy Note 4 and Galaxy Note 4 Edge from its customers. Specifically, the complaint alleges that Samsung failed to disclose that the embedded MultiMediaCard (eMMC) memory would prematurely fail, rendering the smartphones inoperable. The class representatives seek damages, including the cost to repair and/or replace the smartphones, pursuant to state and federal consumer protection and warranty laws. The case bears the caption Beture, et al. v. Samsung, No. 17-5757 and is pending before the United States District Court for the District of New Jersey.

Please have a look on the Official Samsung Community discussion forums, where many customers are reporting similar issues with Note 4 during similar time periods: https://us.community.samsung.com/t5/Galaxy-Note-Phones/galaxy-note-4-could-not-do-normal-boot-mmc-read-failed-error/td-p/84750/page/7

I am still awaiting a prompt resolution in this regard. Kindly do the needful to make my Galaxy Note 4 operational again.

Regards,
Uday Singh Rana

Sep 25, 2017

Updated by udayrana83 Dear Samsung Customers or Prospective Customers,

This final update is to let you know that Samsung has been defrauding its customers with faulty and sub-standard quality products through various marketing gimmicks and false advertising. Now whether it the 'Phone Dead' issue in Note 4 series or the 'Battery Blast' issues in Note 7 series, all point towards lack of quality checks.

Today I received a phone call from Samsung Customer Service Team in regards to the reference no. [protected] that I had logged for issues with my Note 4 (Phone Dead Issue). After a week's deliberation the final verdict that they gave in the name of customer service is laughable, where they stated that as a policy Samsung does not take onus of faulty products outside warranty period and is not concerned if any software updates from Samsung itself hampers the hardware. Adding to it, that Samsung can never deliver any hardware or software which can be faulty or at risk of fault.

Well, this shows that companies such as Samsung are only defrauding Indian people of their hard earned money by selling them faulty products and have customer service teams present only to hoodwink the gullible customers with lengthy procedures and policies made by themselves and favorable to themselves only.

My Note 4 hardware (motherboard) failed within 1.5 years o[censored]sage. This cannot happen even with the cheapest of phones out there in the market. This goes on to show that heavy profiteering is taking place from gullible customers, first in the name of high quality products and then in the name of quality service.

I call upon all Indian customers to boycott brands such as Samsung, till they understand the real meaning of Customer Service and till the time they start listening to Indian consumers. I just bought an iphone 7 and preparing to book an iphone x for myself and my family members.

MORAL OF THE STORY: NEVER BUY ANOTHER SAMSUNG MOBILE or BE PREPARED TO LOSE MONEY.