[Resolved] Samsung India — samsung galaxy on max

1 Review
Chennai, Tamil Nadu, India
 chithra rajam on Jul 12, 2018
I purchased Samsung Galaxy on max which is under warranty.three days back I took to the service center at nungambakkam and was told that mother board is to be replaced and will not be covered under warranty.after multiple escalations I was offered 20percent discount.for no mistake of mine why should I pay?I had been a huge fan of Samsung Mobiles.I am very unhappy with their services.
Complaint marked as Resolved Aug 26, 2018

Complaint Status

[Jul 12, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Jul 13, 2018
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Updated by chithra rajam, Oct 14, 2018
Ref id SM-G615FZKUINS), bearing serial # (RZ8J81P9Q0J).till date i have not received my phone also even after writing umpteen mails
Updated by chithra rajam, Oct 20, 2018
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    Samsung India - samsung galaxy on max