[Resolved] Samsung India — samsung galaxy on max

chithra rajam

from Indore, Madhya Pradesh

Address:

Chennai, Tamil Nadu, XXXXXX

I purchased Samsung Galaxy on max which is under warranty.three days back I took to the service center at nungambakkam and was told that mother board is to be replaced and will not be covered under warranty.after multiple escalations I was offered 20percent discount.for no mistake of mine why should I pay?I had been a huge fan of Samsung Mobiles.I am very unhappy with their services.

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Aug 26, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Oct 14, 2018

Updated by chithra rajam Ref id SM-G615FZKUINS), bearing serial # (RZ8J81P9Q0J).till date i have not received my phone also even after writing umpteen mails

Oct 20, 2018

Updated by chithra rajam No updates