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[Resolved]  Samsung India — samsung galaxy on max

Address:600044

I was bought the following mobile on last year..

Samsung galaxy on max

Warranty date also still exist. My mobile having some issues that sim card slot is not working, so i went to a samsung authorised dealer in chennai chromphet name : DR Enterprises on 14/07/2017.

As i want to know whether those people are capable of doing service??? or they are money minded??? worst experience in samsung mobiles...

Since the mobile was not dropped in water and they r telling that mobile dropped in water so u need to give rs.6000 for repair. As i m having warranty of one year.The sim slot is not working why should i want to pay rs.6000 for repair??? people who are sitting there telling that 1st time sim slot is broken and then they are telling mobile dropped in water. But my mobile never dropped in water...

Please look into this issue..

Invoice copy attached for your reference...

Please contact to my number : [protected]
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Aug 26, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2018
Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Jul 18, 2018
Updated by Rajesh5986 I m getting reply from samsung centre as My mobile having liquid so that as per samsung warranty policy . We cant claim.

I wish to know that my mobile sim slot is working fine on 4G. Only 3G having issues. Is there anything like that mobile dropped in water means 3G wont work???? . Then the entire mobile should have problem. Samsung centre people can claim anything to fool people. We are not a uncivilized people.
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Comments

I call on this no[protected] and there is option Hindi available but l can't talk to hindi with agent he said there is no hindi service avilable .what can do if anyone do not no English .what can of service is this.?
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