[Resolved]  Samsung India — samsung galaxy on8 mobile phone - faulty piece. not serviced as per samsung standards

Jan 23, 2018

Updated by Yvet No mobile no. at the moment.
I can be contacted on[protected]
email - yvette.[protected]@tcs.com
Consumer Complaints ID - 1843212

I have written several emails to Samsung India (top Management). But none of them have the decency to reply to my email. This is definately not as per Samsung Standards.

Jan 23, 2018

Updated by Yvet Dear Mr. Kwon and Mr. Park,

Goodmorning.

I have just received a call (at 10.45 am) from Mr. Manish. Who has asked me to handover my handset to Samsung Authorised Service Centre in Vile Parle (West). who will change the mother board at no cost from my side. I request the samsung ServiI have just received a call from Mr. Manish. Who has asked me to handover my handset to Samsung Authorised Service Centre in Vile Parle (West). who will change the mother board at no cost from my side. I request the samsung ce Centre to do a thorough check for Software and Sensor issues, as in the past the Service Centre kept telling me all the time, that the phone had a software problem. Manish also mentioned that the new mother board would be under warranty for 3 months from changing. I would like to know what happens if the phone gives a problem again after 3 months (Manish, Please give me in writing in an email).

Jan 24, 2018

Updated by Yvet Email to Manish from Samsung given below

Dear Manish,

I visited The Samsung Service Centre at Vile Parle today at 11:49 am. and met Priyanka. I was then put on to an Engineer (Praful Gaichode) who attended to my complaint. He opened the phone and since I had told him of the sensor issues also in the past, he looked at it and found that there was no sensor rubber at all in the phone. So either it was never there at all or it was not installed by Zain Telecom (Samsung Service Centre), where I had once given the phone (while in warranty period) for sensor not working issue.

2) Praful put a new mother board (I hope it was a new one), because he brought the box separate and the mother board separate (he didn't take it out of the box in front of me). And after fitting the new mother board, the phone still didn't come on. So there was a Senior Engineer (Satish Adep) who was co-ordinating with Praful and they were both of the opinion, that there may be a display issue as well. When I took it to Zain Telecom on 17th Jan, 2018, they phone and told me that it was a display problem, but they have recorded it as mother board issue. When I took it to the Vile Parle Service Centre, they (Harshal) opened the phone and told me that the mother board has gone. So I just do not know what is happening.

Request you to please give instructions to Vile Parle Service Centre, to go ahead and do the job on the sensor, motherboard, display, software and whatever may be wrong with the handset, or request you to replace my handset with a new one.

Jan 29, 2018

Updated by Yvet Below mail sent to Manish and Chanchal of Samsung. But they do not reply to any mails.

----- Forwarded by Yvette Zaccheus on 01/29/2018 11:23 AM -----

From: Yvette Zaccheus
To: manish.[protected]@partner.samsung.com, chanchal.[protected]@partner.samsung.com
Cc: "[protected]@gmail.com" <[protected]@gmail.com>, o.[protected]@samsung.com, bd.[protected]@SAMSUNG.com, hc.[protected]@samsung.com, [protected]@contactus.samsung.com, manish.[protected]@partner.samsung.com, shivani.[protected]@samsung.com, rahul.[protected]@partner.samsung.com
Date: 01/29/2018 11:20 AM
Subject: #Personal# - Grievance. - Invoice attached - Faulty piece. - Gentle reminder 2

Dear Manish and Chanchal,

Received a call from Priyanka from the Vile Parle Samsung authorised service centre. She informed me that along with the mother board, the display too has gone. There was at least some display when I submitted it to Zain telecom. But after they opened the handset, that too is not coming on. I had even asked the lady at Zain Telecom why the scree was not coming on and she had told me that "It will not come on, since we had opened it".

This just goes to show, that Samsung service Centres are not up to the mark.

Request you to look into this urgently and get my handset repaired (mother board and display) at the earliest. Also, check the phone properly for the sensor, software etc..

Regards,

Jan 30, 2018

Updated by Yvet Below Email sent to Mr. O Kwon and Mr. B D Park of Samsung India

2018 11:45 AM
Subject: #Personal# - Grievance. - Invoice attached - Faulty piece. - Gentle reminder 3

Dear Mr. Kwon and Mr. Park,

I spoke with Manish on 29th January 2018 at 16: 52 hours., and he has confirmed that the motherboard as well as the display of my phone is not working. He also said that they are procuring the parts and will revert. He did mention about a discounted price for the display, for which I have clearly mentioned to him, that I am not going to bear any cost, as it is solely the responsibility of the service centre. On 17th January, when I visited Zain Telecom, the display was coming on and after they opened the phone, it does not come on. I had even questioned the lady there, that earlier atleast we could read SAMSUNG on the phone, and she gave me a silly answer saying, that "It will not come on the screen now, as we have opened it". So you see, it is totally the responsibility of Samsung to bear all expenses on the repair of my phone.

Let me also bring it to your notice that Manish on behalf of Samsung, does not reply to my emails and does not keep me updated about my phone, while it is at the service centre.

This is the poor service we get from SAMSUNG.

My advise to all would be not to buy a SAMSUNG phone, As they are not upto their standards.

Regards,