[Resolved] Samsung India — samsung galaxy s20 ultra | |||
I have purchased the samsung galaxy s20 ultra for rs 92999/- mobile through samsung website. I have booked the hand set on 09/03/2020 and got delivered on 19/03/2020 evening on very next morning i starting using the mobile and i noticed that the front camera is not working and shows some error massage. I visited to samsung service center at marathahalli bangalore at 11:00am and they started to inspect the mobile and finally after 4 hours they stated that their is the issue in the handset and they are offering me the coupons which is lesser worth then the product and they stated that you have brought the handset with discounted price which is rs 84990/-. After lots of discussion they agreed to replace the handset with new one. Was this information helpful? | |||
Apr 21, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Mar 21, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
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This is regarding Return of S20ultra phone.Within Received less than 24 hours I noticed the product is faulty and registered complain ticket #1588048 for return and refund.It is on good faith of Samsung reputed company I brought the new S20ultra phone Order Id
Order Number [protected]
Order Date 2/24/2020, 9:17:06 PM
Order Total ₹92, 999.00
Received 18.03.2020 12 pm around
.Soon after received the product I noticed a huge no of defects in the Phone.
1.Heating at its best even normal apps use not able to hold the phone in hand.I feel nervous by seeing the heat generating.I may suffer health issue for this.
2. Wifi not working properly.Browsing very slow. I buy the best phone for my extremely busy schedule so that I no need any type of disturbance in work.
3.Various many problems, like when the phone connected to PC for usb Data tethering all aaps hanged whatsapp..ect
4.Many time need to scroll to get the pattern visible to unlock the phone.
5.When charging phone getting full heated.
So I request you to return the product immediately as I registered the issue less than 24 hours of delivery.
Otherwise I have to move higher authorities for refund.
I simply don't want a defective product by paying 92999/- and wasting my full energy.
kindly open the ticket #1588048 and arrange to return the product immediately.
It is the reputation of a brand we like. Hope i will get a positive response from you soon for the arrangement of pickup to return the phone immediately and issue a refund.
THE SAMSUNG INDIA HARRASHING A LOT IN PROCESSING A REFUND.IS THIS A REPUTED COMPANY ATTITUDE
Somnath Dey
[protected]