[Resolved] Samsung India — Samsung galaxy S5 replacement denied | |||
I purchased a samsung galaxy S5 in august 2016. it has not been working well. customer service has not been able to fix it. they offerred me a refund while I was requesting a replacement since i did not want to go through the hassle of finding another equipment. they say that they do not have the product anymore. if that is so, it would be appropriate to give me a phone with a similar configuration rather than say refund only. service staff are rough while answering. have recorded their conversation as well. Was this information helpful? | |||
Apr 26, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Mar 22, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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