[Resolved]  Samsung India — Samsung Galaxy S8

Address:	400022
Website:	samsung

Dear sir/ mam

I have been repeatedly writing mails, contacting customer care regarding my issue, the problem was reported on the 18/06/2017 and still there is no solution to the complaint. I have been contacting ms saili from mobile world sion branch and the only reply i get from her is "you keep calling customer care, we dont have any answer to give you". After calling customer care helpline, the matter was escalated to senior team from which i received a call from ms piya jha, she gave me the contact detail and email address, of which my calls are never answered. The last when received a call from ms jha on 24th june 2017, i was asked to give time till 26th june 2017 to resolve this issue. I have not received any call and nor my calls are answered on that extension.
I have written several mails but i have not received any answer.
I would be expecting a written reply from samsung team regarding my issue at the earliest. Its been 10 days that i have given my phone to the mobile world service station. It was a brand new phone which was just 12 days old.
As i am not getting any feedback from samsung team regarding this issue, i will be compelled to report this issue to the consumer redressel forum.
I am expecting someone from the samsung team to revert to me at the earliest in writing.

Regards
Adithya raj