[Resolved]  Samsung India — samsung galaxy s9+

Address:	Kolkata, West Bengal, 700029
Website:	www.samsung.com/in

I have purchased a new samsung galaxy s9+ coral blue 128gb from reliance digital on the 9th of april 2018. The phone cost me rs.68990. I was using the phone normally without facing any kind of issues. Now, after a month and a half, the phone's fingerprint sensor has stopped working and also the battery started draining out very fast. It would barely last for 8-9 hours a day. That was very surprising to me, as i am not a very heavy user, neither i use my phone very roughly that i had to face all of this issues. Along with all of these problems the phone also started heating up very badly, which was not normal. However, i took the phone to the service center and they have replaced the fingerprint sensor and the battery and also took care of the heating problem. I was asked for a replacement of the phone as the phone seems to be faulty because a new phone would not cause any hardware dysfunction, which resulted in my fingerprint sensor to go wrong. Now, master mechanic at the samsung service center (Loudon street) educated me that according to samsung's policy, they can only replace the phone if it is 14 days from the date of purchase. However, after getting the phone back from the service center, i started using the phone and it was causing the same problem with the battery and this time the screen was flickering. I reported that again, raised a complaint with the customer service manager. Had to submit the phone again, now after getting the phone. The battery concerns remain the same as there is no improvement in the battery life. I had to go there 2 times with new and some old issues. I strongly believe that the product is faulty due to which i have to face so many issues. I would request you if you could please look into the matter and help me with the refund. I had enough with all of this. I want a proper resolution to this problem. Imei number:355343/09/023870/5.