[Resolved] Samsung India — Samsung grand prime faulty product

ShirsenduBhaduri

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 712201
Website:	www.samsung.com/in/info/emailsupport.html

Bought the new grand prime on 16th Feb 2015, the mobile set is now found defective in a time span of 18 months. Send to service center for rectifying and paid 500 rupees for new charging port . On 1st oct again the mobile went off and now they are again asking for Rs 1000 for battery got drained off. In the name of repair now the main button also is not working. IS this defective china model hand sets send to fool india customers ? Why should a mobile which cost Rs 14000 will have a battery getting drained of in 18 months? Smamsung seems to be cheating customers with high end mobile set been sold and found faulty in 1 year itself.

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Nov 6, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jan 23, 2018

Updated by ShirsenduBhaduri [protected] and email id shreya.[protected]@gmail.com
For your information now the mother board also seem to have got corrupted. What a useless mobile set you guy have produced.