[Resolved] Samsung India — samsung grievance reminder-12- re: grievance call-samsung care team india

 
2 Reviews
Ghaziabad, Uttar Pradesh, India
 Ashwani1984 on Jan 31, 2019
Dear all,
We are still waiting for the visit of your team as till today we are not received any information that on what ground we received the details (On mail) as per the samsung technical team.

This is really pathetic that after so may mail/ calls / reminder mails we are not getting any proper response with site visit to justify the scenario.
So now what...?

Should i start sending the mail to all media just to let them know what the higher management doing as they really not bother to reverts on mail’s.

As the gurugram team is really not at all responsive and moreover they are not even interested to talk.
We need case clearance asap else we have no alternates only to put all facts and fraud done by the samsung team in front of media and indian judiciary system.

Regards
Ashwani

samsung grievance reminder-12- re: grievance call-samsung care team india
Complaint marked as Resolved 2019-03-06 20:30:33

Complaint Status


[Jan 31, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response Jan 31, 2019
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Sir i use your's company washing machine since 2012 but last 2 to 3 months i facing many problem in my machine. i requested to you please check this at earliest.
tan4bun's reply, Jan 25, 2019
Please check my product as earliest
Samsung India Customer Care's response, Feb 1, 2019
Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    46%
    Complaints
    13478
    Pending
    824
    Resolved
    5921
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - samsung grievance reminder-12- re: grievance call-samsung care team india