[Resolved] Samsung India — samsung j5 prime automatic factory reset twice in a day

1 Review
Bankura, West Bengal, India
Dear samsung team,

I face the automatic factory reset problem from 12th may 2018.
Every day minimum one time this problem faced.

I go to the samsung service centre on 19th 2018. Then one your service engineer said need to softweare update and done same day.

But i faced same problem today (20th may 2018).

What is this?

I am a private employee not enough time for go every day to samsung service centre.
Complaint marked as Resolved 2018-06-23 00:42:57

Complaint Status

[May 20, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response May 21, 2018
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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