[Resolved] Samsung India — Samsung j5 prime display and motherboard defect

kapilan s

from Bengaluru, Karnataka

Address:	560007
Website:	www.samsung.com

I have purchased a mobile phone (Samsung j5 prime) from an authorized showroom of samsung on november 2016, bangalore, i had booked complaint with samsung service centre @ indira nagar, bangalore. My mobile display is completely gone. I visited service center explained about the issue also and said the mobile is in warranty. They have taken it for servicing, after few hours they have called and explained that the motherboard and led display have gone. How did the entire system go into fault within few months??? The service center employees are telling that its an electronic device and any time defect will happen. Also their way of speaking is really horrible not understanding our value wat we invested in that mobile. My question is instead of replacing 80% parts in the mobile. Why can't you give a new mobile??? Since it is a manufacturing defect...

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May 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Nov 10, 2017

Updated by kapilan s I had a same problem with display in my samsung mobile after the replacement of motherboard within a period of 6 months. Warranty period has been over as per my bill .During the replacement of motherboard I fought with them for extension of warranty, and then I got it extended for about 3months. For that replacement also I was literally behind them for about a week.

My nature of work is travelling across the country. I need to contact my family, friends, customers etc., so mobile is a mandatory thing for me, so I need a replacement of new handset and I will not be convinced with anything else...

I am sure that they have sold a defective peace for me that is why repeatedly I am facing much difficulty with this mobile. If no action is been taken I will file a case in consumer court for sure.