[Resolved] Samsung India — samsung j6 | |||
Dear sir/madam, I vishwadeep had purchased a samsung j6 on 25 may 2018 and i had paid 14000 for that.now i am facing many problems in phone.the screen colour gets change automatically, when i make any kind of video or open it, it gets corrupt error show when play the video and i have to reboot the phone and then only phone works properly, it hangs also so i visited samsung service center A- 233, Block A, Near Crown Plaza, Okhla Industrial Area, Phase I, New Delhi, Delhi 110020 firstly on 11 July 2018, Wednesday then the technician checked it but i m not satisfied with there service rendered to me .so today 15 July 2018 also i went there at counter no.17 but your technicians were not ready to agree with my problems.neither i'll submit my phone nor allow you to open it .i m not at all satisfied with the phone as i m facing many problems.either change my set with new set or i'll have to complain against my mobile in higher authority or consumer court . Kindly take any action as soon as possible. Thanks Regards vishwadeep [protected] Was this information helpful? | |||
Aug 19, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 16, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Jul 27, 2018 Updated by vishwadeep8838 I am writing to inform you about the faulty mobile phone that I have purchased.I VISHWADEEP, I am a regular customer of your company. On the 25th of May 2018, I bought a brand new samsung j6 infinity mobile. However, upon 20 days o[censored]sing it, problems started to appear. The colour of the screen automatic black and some other issues(hang, files not open, some time touch slow work etc).I was very surprised to discover such problems in quite an expensive model. I had submitted my mobile phone 2 times for repair & physical inspection in okhla service center.Same problem persist after repairing.I had registered my complaint again samsung head office email id but till know i did not received any reply regarding my complaint. I have a proof of dark screen automatic & attaching with mail.So i request to the samsung company please take strict action against my complaint as soon as possible.Otherwise i will take necessary action against my complaint & do complaint in higher authority. Thanks Regard, Vishwadeep [protected] [protected]  Aug 06, 2018 Updated by vishwadeep8838 Dear sir /madam, I vishwadeep is again reminding you about my complain regarding samsung j6 phone.i have been facing many problems in phone since i have purchased so i submitted my phone twice in service center okhla but same problem still persists after repairing and i was not satisfied with the services rendered to me so after 25th July 2018 i had complaint you about this many times but not a single response i have been provided with. Now its high time and i want any action to be taken as soon as possible Model - SM-J600GZKGINS Previous sheet no.[protected]. New job sheet no-[protected] Complaint reference no -[protected] Today i went to samsung service center okhla their quality manager (Dharmendra - (senior customer officer) counter no 17) examined my phone and accepted the issues in phone and they send you the photo of the problem of my complaint.So, please check my complain and take action. I''ll be thankful by your services .I request to the higher authority please take necessary action as soon as possible on urgent basis and change my faulty handset/refund me.I don't want this faulty hand-set.I am not satisfied with your service till know.I had already submitted my mobile 3 times for same problem and paid again and again conveyance charges to visit service center. Nobody give any response regarding my complaint last 10 days till knw. I am attaching proof of the problem also here. Thanks Regard, VISHWADEEP [protected]  | |||
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