[Resolved] Samsung India — Samsung j7 complaint | |||
Myself zeenat [protected]@gmail.com Sir I have bought samsung galaxy J7 phone on 29.11.2015. My phone screen has started blinking and i have contacted to samsung care in oct 2016.. they wanted my phone to submit for 7 to 10 days in samsung care.. i have given my phone to samsung care sriganganagar team on 10.11.2016. They have raised a complaint and assured mee to give reply in 7 days. after 5 6 days they have conveyed a message that compny doesnt have the part to be replaced so my phone will be replaced or money will be refunded.. on 18 november i have deposited my asked documents regarding to my phone like my phone bill. They have told mee to wait for 7 more days to get the reply from company.. on 26 november i have called to samsung customer care and got information that exchanged has been approved and company will give me j2 against my phone j7.. i was stuck.. company has cheated me.. i have again contacted to samsung customer care sgnr office for rest queries.. i didnt get proper reply from there too. i was feeling cheated by samsung. After so many calls and follow ups i received a call to get j7 by 5 december 2016. But Even today on 29.11.2016 on 20th day of depositing my phone i am still in dilemma that what is going to be happen.. i have contacted customer care office today and they have again told mee to wait for 20 to 30 more days.. i am completely frustated by samsung people... they have cheated me... who is going to compensate for these 20 days and dont know how many more days to go... i am going to complaint on 6 december 2016 in court against samsung if they will not provide mee my phone back or refund my money till their comitted date 5 december 2016. Zeenat sameja Was this information helpful? | |||
Jan 1, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 30, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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