[Resolved]  Samsung India — samsung j7 max

Address:	Ghaziabad, Uttar Pradesh, 201011
Website:	www.samsung.com

Hello Samsung,

Hope Now your 24 hours are over.

Worst service provider Never purchases Samsung phones. I have purchased two Samsung J7 max device 3 months back and after two weeks of buying, both phones are giving me trouble. I have raised the complaint after the 3 weeks of purchase and no one in such a big company has time to solve the issue.
After the first issue with the device I submitted mobile to Samsung service center and after the week they said it done and working fine. At that time I believed and picked the phone. But it was SAMSUNG team creativity that the device restarted once I reached home. How the HACK the device can restart if the SAMSUNG team just repaired the problem. After that, I went again to the center in next three days but they were not ready to test the device as they said it is not restarting in front o[censored]s so we can't believe this device is not working properly. How the heck someone can perform the problem as and when he/she want to show someone. (A doctor is never going to ask a person ok you had a fever from home so I do not believe, First be on a normal temperature and get a fever in front of me. STUPID ### SITTING IN THE SERVICE CENTER ) I have got 5-8 calls that we will replace your device but next day same ### same ### calling me and telling that we cant do this.

THE BEST part a lady Nidhi and kriti from Samsung Call center is bulling me and tell put down my name and do whatever you want to do, also she was saying if you keep calling us we will keep ignoring your calls. THIS IS ### CUSTOMER VALUE IN SAMSUNG. I DO HAVE GUTS TO REPLY HER IN THE SAME LANGUAGE BUT ITS MY PARENTS VALUES I DID NOT REPLY HER IN the SAME TONE.

Every time I am calling to support team I am getting an answer that we are working and you will get the answer in 24 hours. I am unable to understand which 24 hours they are talking about as It is almost more than a week that My device is submitted and 24 hours are not completed since than. SAMSUNG only knows how to fool people. This is not the very first time I am seeing this behavior from SAMSUNG team. I think the way brand is getting big they keep fooling people. #Worstservice #badproducts#noserviceontime #Nocustomerstisfactionthey does not care about others time it only Samsung people who do not have time to solve query but the customer needs to be available every time they want. #nocustomervalue

After this whole ### how can someone believe the company and how can I believe that my device is working fine. As every day I and my brother getting calls that pick your device is ready to work.
I need replacement of my device. can someone help in this?

HOPE THE ### I AM FACING WITH SAMSUNG, NO ONE WILL FACE AFTER MY CASE.

ASHISH BALUNI
[protected]